Refund policy

Return Policy

We offer a 14-day return policy for damaged or missing items only, which means you have 14 days after receiving your item to contact us regarding an eligible return.

We do not accept returns or refunds for change of mind.

Eligibility for Returns

To be eligible for a return, your item must be:

• Damaged, defective, or missing upon arrival

• In the same condition that you received it, unused, and in its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at cosmicherbs786@gmail.com within 14 days of receiving your order. Include your order number and clear photos of the damaged item or evidence of the missing product.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

Damaged or Missing Items

Please inspect your order immediately upon receipt. If your item is damaged, defective, or missing, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns for:

• Change-of-mind purchases

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

Exchanges

We do not offer exchanges. If your return is approved, you may place a new order separately.

Refunds

Once your return request is approved and, if applicable, the item is inspected, we will notify you of the refund decision. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at cosmicherbs786@gmail.com