Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 2-7 Business Days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic shipping: 2-7 Business Days

Delivery delays can occasionally occur due to customs clearance, weather conditions, or carrier issues beyond our control.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). Tracking information will be available within 24–48 hours.

Customs, Duties, and Taxes

Cosmic Herbs is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages During Shipping

Cosmic Herbs is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact us within 14 days of delivery at cosmicherbs786@gmail.com with your order number and photos of the damage so we can assist you.

Missing or Lost Packages

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or your local carrier

• Contact us at cosmicherbs786@gmail.com within 14 days of the delivery date

We will investigate the issue and advise on next steps.

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply for reshipment.

Contact Us

If you have any questions about shipping, please contact us at:
📧 cosmicherbs786@gmail.com